Privacy Policy

1. Information We Collect

When you register your interest or sign up through our website, we may collect:

• Your name
• Your email address
• Your telephone number (if provided)
• Your postcode (if provided)
• Any other information you choose to submit through our forms

We may also automatically collect limited technical information such as your IP address, browser type and website usage through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

• Send updates about Christmas Kingdom, including launch announcements and ticket availability.
• Respond to your enquiries.
• Provide customer support.
• Improve our website and customer experience.
• Send marketing communications where you have chosen to receive them.
• Comply with our legal obligations.

3. Marketing Communications

If you opt in, we may send you emails about:

• Christmas Kingdom news
• Event announcements
• Ticket releases
• Promotions and special offers
• Competitions and seasonal updates

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

4. Legal Basis for Processing

We process your personal information under one or more of the following lawful bases:

• Your consent
• Performance of a contract where applicable
• Our legitimate interests in promoting and operating Christmas Kingdom
• Compliance with legal obligations

5. Sharing Your Information

We do not sell your personal information.

We may share your data with trusted service providers who help us operate our website and business, including:

• Email marketing providers
• Website hosting providers
• Customer relationship management (CRM) systems
• Payment providers (where applicable)
• Professional advisers and legal authorities where required by law

These providers are required to keep your information secure and only process it on our instructions.

6. Data Security

We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse or disclosure.

Although we take reasonable precautions, no internet transmission is completely secure and we cannot guarantee absolute security.

7. Data Retention

We keep your personal information only for as long as necessary for the purposes set out in this Privacy Policy or to comply with legal obligations.

If you unsubscribe from marketing communications, we may retain limited information to ensure we respect your preferences and comply with legal requirements.

8. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where appropriate.
• Restrict or object to certain processing.
• Withdraw your consent at any time where processing is based on consent.
• Request a copy of your data in a portable format.
• Lodge a complaint with the UK Information Commissioner’s Office (ICO).

9. Cookies

Our website may use cookies to improve functionality, analyse website traffic and enhance your experience.

You can control cookies through your browser settings. Where required by law, we will request your consent before placing non-essential cookies.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

11. Children’s Privacy

Christmas Kingdom is a family event, but our sign-up service is intended for adults. We do not knowingly collect personal information directly from children under the age of 13 without appropriate parental involvement.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated effective date.

If you are not satisfied with our response, you have the right to contact the UK Information Commissioner’s Office (ICO).